Premise

These terms and conditions of sale and use of the site ("Terms") govern:

- the use by the user of the website hosted at https://shop.ristorantequattropassi.it ("Site"); - the purchase and delivery of products made through our Site. The products purchased on the Site (“Products”) are sold directly by the Company RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC (“Seller”), with registered office in Via Amerigo Vespucci 13/N 80061 - Massa Lubrense (NA) - IT- VAT number: IT01457481214

Welcoming you to our Site, we invite you, before continuing to access or use it, to carefully read these Terms, which apply to all visitors and/or users of the Site. By accessing or by using the Site you confirm that you accept these Terms and express your willingness to be bound by them. If you do not agree and/or do not accept these Terms you will not be able to use this Site and we therefore invite you to cease use immediately.

These Terms, furthermore, together with your Order Confirmation, constitute the contract between the parties concerning the purchase of the Products and to which no different terms or conditions will apply. By confirming that you have read and accepted these Terms when you place an Order through our Site, you confirm that you accept them unconditionally. The contract can only be modified as a result of a mutual agreement reported in writing or via e-mail.

If you need further information, remember that you can always contact "Quattro Passi" by e-mail at info@ristorantequattropassi.ito or by telephone at +39 081 8081271

1. Our commercial policy

1.1 The Seller offers products for sale on the Site and carries out its electronic commerce activity exclusively towards its end users both as "consumers" pursuant to Legislative Decree 206/2005 (Consumer Code) both as professional operators, under any legal form.

1.2 When we talk about "consumer" we refer to any natural person who acts on the Site for purposes not related to their commercial, entrepreneurial or professional activity, if any.

1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders that do not comply with the same. In general, the Seller reserves the right to refuse orders or the provision of services to anyone at any time.

1.4 To place orders on the Site, the end user must be of age, meet the necessary requirements to enter into legally binding contracts, have a valid email address and have a verified PayPal account or a credit card or bank account ( the payment method by credit card or bank transfer can only be used for orders sent via email to the address info@ristorantequattropassi.it as better specified in the following art. 8.2).

1.5 These General Conditions of Sale regulate exclusively the offer, forwarding and acceptance of purchase orders for products on https://shop.ristorantequattropassi.it between users and the Seller.

2. Functionality and purpose of the Site

2.1 We use our Site to promote and provide information on the activities, products and initiatives of RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC.

2.2 Within specific sections of our Site, additional features may be provided. For example, users may be allowed to send us requests for information or request the sending of newsletters relating to the Products and our initiatives via the "boutique" section (with regard to the Products) or also on the other pages of the Site by clicking on the appropriate hyperlink.

2.3 It is always possible to unsubscribe from the newsletter using the appropriate unsubscription request command located at the bottom of the email received.

3. Our Privacy and Cookie Policy

3.1 Access to some sections of the Site, as well as the use of some features of the same, such as requesting information or sending newsletters, may involve the collection and processing of some personal data. For general information on the processing of personal data carried out by RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC via the Site, including with reference to cookies, please read our Privacy and Cookies Policy.

3.2 By using the Site, you acknowledge and accept that communications made via the Internet are never completely confidential and secure and that any information or message sent to the Site could be read or intercepted by parties other than the legitimate recipients, even in the presence of any warnings that specify that a particular transmission is encrypted. If you do not agree with our privacy policies and/or do not intend to accept them, we invite you to immediately stop using our Site.

4. Registration and Personal Account

4.1 In order to conclude the purchase contract it is necessary for you to register and open an account ("Account") by entering all the requested data in the appropriate section of the Site.

4.2 Please keep in mind that you will be responsible for all activities carried out through your Account (including for example any purchases of our Products made through your Account) and we therefore invite you to keep the your access data and to ensure that third parties do not use your Account without your consent.

4.3 RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC may cancel or suspend your Account at any time and without notice where: (i) it reasonably believes that you are using the Account in violation of these Terms, (ii) it believes reasonably believes that a third party is using your Account without your consent, or (iii) reasonably deems it necessary to delete or suspend your Account for security or maintenance purposes.

4.4 The personal data entered by you for the purposes of registering the Account, and in general the personal data collected through the Site, are processed in compliance with the General European Regulation for the protection of personal data 2016/679 (General Data Protection Regulation or GDPR) as provided in detail in our Privacy Policy which we invite you to consult and which you will be invited to confirm that you have read and accepted at the time of providing the data.

5. Conclusion of the contract

5.1 To conclude the purchase contract for one or more products on the Site, after adding the products to the cart, you must follow the instructions for the check out procedure indicated on the relevant page, indicating the billing details, the address shipping, payment and finally confirming the sending, electronically, of the order form.

5.2 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of your order. The contract is concluded when the Seller receives your form electronically order, after verifying the correctness of the data relating to your order.

5.3 The order form will be archived in our database for the period of time necessary to process the orders and in any case within the terms of the law. You can access your order form by consulting the "My order" section.

5.4 If you wish to cancel your order you will have to write an email exclusively to info@ristorantequattropassi.it indicating in the cancellation email the order number assigned at the end of the purchase procedure. The purchase order can only be canceled until the ordered Products have been delivered to the courier for shipment. If cancellation is no longer possible because the Products have already been shipped, the Seller will immediately notify the customer by email of the impossibility of proceeding with the cancellation.

5.5 When transmitting the order form you will be warned that such forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, it is the customer's responsibility to verify the correctness of the data entered.

5.6 The language available to conclude the contract with the Seller is Italian only.

5.7 Once the contract is concluded, RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC will take charge of your purchase order.

5.8 The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.

5.9 In these cases, we will inform you by email that the contract is not concluded and that the Seller has not processed your purchase order, specifying the reasons.

5.10 If the products presented on the Site are no longer available or on sale at the time of your last access to the Site or sending the order form, the Seller will be responsible for communicating to you promptly and in any case within thirty (30) days starting from the day following the day on which you have sent your order to the Seller, any unavailability of the products ordered.

5.11 In the event that the unavailability of products already paid for occurs, the Seller will refund, without undue delay, the amount already paid by you and the contract will be considered terminated between the parties.

5.12 By electronically transmitting the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale and confirm that you know and accept the further information contained on the Site. If you do not agree with some of the terms reported in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on the Site.

5.13 Once the contract is concluded, the Seller will send you, by email, a receipt of the purchase order and from that moment the order can no longer be modified.

5.14 We remind you that the product you purchase is intended exclusively for the country in which you place the order (Italy); therefore, if you decide to enter the product into a different country, you are responsible for the entry and are required to follow the applicable regulations and restrictions both for export from the country where you purchased the item and for importation into the country where you intend to take it and RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC hereby declines any responsibility in this regard.

5.14 The Seller also accepts that the purchase order is sent by email to the address info@ristorantequattropassi.it. In this case, once the order has been received, the Seller will ask you for the billing data, shipping and payment and will confirm the availability of the products. Once this data has been received, the Seller will send you the order confirmation via email with a summary of the products purchased.

6. Guarantees and price indications

6.1 On the Site, exclusively QUATTRO PASSI brand products are offered for sale, for which the Seller guarantees the quality and authenticity.

6.2 The essential characteristics of the products are presented on the Site within each product sheet. However, the images and colors of the products offered for sale on the Site may not correspond to the real ones due to the Internet browser and monitor used.

6.3 Orders are invoiced in Euros and correspond to the prices in Euros shown on our site. The amount that will be charged to your credit card or your Paypal account or your bank account may vary as it is based on floating exchange rate regimes and bank commissions. The Seller invites customers to contact their banking institution to request detailed information on exchange rates and bank commissions relating to their transaction.

7. Shipping methods, times and costs

7.1 The products are shipped via courier which guarantees delivery within 2 – 7 days. For this reason it is not possible to choose a specific courier at the time of the order and it is not possible to request delivery with firm deposit at post offices. The shipment is considered to be the responsibility of the QUATTRO PASSI RESTAURANT but at the expense and risk of the Customer.

7.2 Some products in OUR Shop cannot be delivered by the courier due to their delicacy or the nature of the products themselves: in this case it will only be possible to collect them from our office by telephone agreement by calling the number +39 081 808 12 71 or by contacting customer service at info@ristorantequattropassi.it

7.3 During the order it is important to indicate a correct telephone number (landline or mobile number), to facilitate the resolution of the delivery procedure.

7.4 It is important to indicate a delivery address where there is someone who can collect the goods. Furthermore, it is important to always indicate the surname on the intercom.

7.5 We invite you not to enter a PO BOX in the address field, as the courier would be unable to deliver the purchased goods. Therefore, a physical delivery address must be entered. In the case of deliveries made at receptions (with signature for collection by the receptionist), RISTORANTE QUATTRO PASSI will not be held responsible for subsequent failures to deliver the package to the final recipient.

7.6 The Seller will also not be held responsible for any delays due to the execution of the transport service by courier services. Any delays by the courier do not give the right to withdraw from the purchase or request compensation for damages.

7.7 SHIPPING COSTS

Please indicate in the cart.

7.8 SHIPPING TIMES ITALY (including islands)

Indicate in the cart.

8. Payments

8.1 To pay the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.

8.2 The following forms of payment are accepted:

♦ PAYMENT BY CREDIT CARD

The customer can also pay by credit card. In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiration date) will be forwarded, via secure protocols, to the credit institutions involved in the financial transaction, which provide the relevant remote electronic payment services, without third parties being able to have access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any product returns, following exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on the Site. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your credit card at the time of purchase.

9. Gift Coupon

9.1 Gift Coupons purchased will be sent via email within 48 hours of online payment confirmation in PDF format and dispatched via regular mail to the address provided at the time of purchase within 3/4 working days.

9.2 If, in addition to a Gift Coupon, other items from our Shop are purchased, the coupon will be sent along with the other products.

9.3 The Gift Coupon will have a unique identification code, indicated within the email. It is necessary to refer to this code for any type of request.

9.4 The validity of the Coupons is 6 months from the date of purchase and can be used in the current year.

9.5 Gift Coupons can be used every day of the week except on holidays and subject to availability.

9.6 In the case of a "Tasting" Gift Coupon, the selected menu will be served for the entire table.

9.7 The reservation of the table or room will be considered valid only if the coupon is mentioned at the time of booking and handed in paper format upon arrival at the "Quattro Passi" restaurant on the same day.

9.8 The exercise of the right of withdrawal for Gift Coupons is possible within 14 days from the date of purchase, except in the case where the same Coupon has been activated within the aforementioned period by making a reservation and providing the unique identification code.

9.9 Everything not expressly indicated in the presentation sheet of the Gift Coupon is not included in the packages.

10. Right of withdrawal

10.1 You have the right to withdraw from the contract concluded with the Seller, without charging any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on the Site.

10.2 In some specific cases it will not be possible to exercise the right of withdrawal, as provided for by the art. 59 of Legislative Decree 206/2005 (Consumer Code). By way of example, it will not be possible to withdraw from the purchase made when the order concerns Products:

- sealed which are not suitable for return for hygienic or health protection reasons or which have been opened after delivery;

- which are at risk of deteriorating or expiring rapidly;

- tailor-made or clearly personalized.

10.3 Pursuant to the previous paragraph, we therefore specify that the Products which "risk deteriorating or expiring rapidly" and which "are not suitable for return for hygienic reasons" include all food products (including wines, spirits and drinks), as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate conservation. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for products purchased on the Site for which the right of withdrawal is not excluded as a result of their nature.

10.4 To withdraw from the contract you can use the Return Form compliant with the standard form pursuant to art. 49, paragraph 4 of the Consumer Code) found in the "Info and returns" section of the Gift Shop, to be printed by the customer, filled in, signed and sent to the Seller exclusively via email to the address info@ristorantequattropassi.it

10.5 The Seller will send confirmation by email of receipt of the return request.

10.6 If the customer chooses, instead, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will fall on the customer himself.

10.7 Once the withdrawal from the contract has been exercised, the customer must return the products to the Seller by handing them over to the courier for shipment within fourteen (14) days from when the decision to withdraw from the contract was communicated to the Seller.</p >

10.8 In the event of a return, the only costs borne by the customer are those of returning the purchased products.

10.9 The right of withdrawal - in addition to compliance with the terms and methods described in the previous points - is considered exercised correctly if the following conditions are also fully respected:

a) the Return Form (or other written and explicit declaration of the customer's decision to withdraw from the contract) must be correctly completed and sent to the Seller at the dedicated email address, no later than fourteen (14) days from receipt of the Products;

b) the Products must not have been used;

c) the Products must be returned in their original packaging;

d) the returned Products must be delivered to the courier no later than fourteen (14) days from when the decision to withdraw from the contract was communicated to the Seller;

e) the Products must not be damaged.

10.10 If the right of withdrawal is exercised following the methods and terms indicated above, the Seller will refund, with the same methods with which the payment was made and unless the customer has expressly agreed with the Seller the use of a different means of payment, any sums already collected for the purchase of the products in the shortest possible time and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal of the customer, without prejudice to the provisions of the art. 56 paragraph 3 of the Consumer Code.

10.11 If the methods and terms for exercising the right of withdrawal are not respected (article 10.9), the customer will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the email communicating the non-acceptance of the return, the customer may choose to regain, at his own expense, the Products in the state in which they were returned to the Seller, by communicating this to the Seller himself, according to the methods that will be communicated on that occasion. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.

10.11 If the methods and terms for exercising the right of withdrawal are not respected (article 10.9), the customer will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the email communicating the non-acceptance of the return, the customer may choose to regain, at his own expense, the Products in the state in which they were returned to the Seller, by communicating this to the Seller himself, according to the methods that will be communicated on that occasion. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.

10.12 If there is no correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.

10.13. However, it is the customer's responsibility to check the condition of the packaging and the Products delivered by the courier and to refuse delivery when there are obvious signs of damage. If the customer does not check the state of the packaging upon delivery, the Seller cannot be held responsible for any damage and/or defect found subsequently due to transport.

11. Ownership, Copyright & Trademark

11.1 The Site and all its contents are the property of RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC

11.2 This includes documentation, images, fonts, design. The material contained on the website is protected by copyright.

11.3 Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited without express written consent provided by RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC

12. Disclaimer

12.1 RISTORANTE QUATTRO PASSI publishes information on its website in order to provide a service to its customers, however it declines all responsibility for the possibility of any technical or factual inaccuracies and/or typographical errors for which it is foreseen, following a report, immediate correction.

12.2 RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving notice.

12.3 RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC does not offer any guarantee as to the conformity of the information published on its website with the laws established by the jurisdiction of the Customer's country of residence other than the Italian one.

12.4 RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC declines any responsibility relating to any problems, damages or risks that the user may encounter while using the site.

12.5 RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC declines any responsibility relating to any malfunctions linked to the deactivation of cookies in the user's browser.

13. Changes and updates

13.1 RISTORANTE QUATTRO PASSI DI VINACCIA RITA E SOCI SNC reserves the right to rectify/reexamine the terms and conditions contained in this legal note, by updating it, whenever it deems it appropriate, without any obligation to give notice .

13.2 The user is required to comply with the terms contained in this legal notice, periodically checking for updates, changes and corrections.

14. Applicable law and dispute resolution

14.1 The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005, n. 206 (Consumer Code), Chapter I "Consumer rights in contracts", with specific reference to the legislation on distance contracts and Legislative Decree 9 April 2003, n. 70 on certain aspects concerning electronic commerce.

14.2 By accessing the Site, users also declare that they submit exclusively to the jurisdiction of the Court of Torre Annunziata, without prejudice to what is provided in favor of the consumer by art. 66-bis of the Consumer Code.

14.3 Access to the Site from places where its contents are considered illegal is expressly prohibited. Users who decide to access the Site from these countries are fully aware of the legal consequences and sanctions they risk incurring and will be solely responsible for compliance with local laws.

15. Dispute resolution procedure via the Online Dispute Resolution (“ODR”) platform

Pursuant to and for the purposes of art. 14 of EU Regulation 524/2013, customers resident in states belonging to the European Union may resort, for the resolution of disputes relating to the online services offered by this Site, to the On-line Dispute Resolution (ODR) procedure, provided by the European Commission. More information can be obtained at the following link: https://ec.europa.eu/consumers/odr/ or at the email address conciliazione@na.camcom.it of the Naples Chamber of Commerce